STOCKHOLM, Sweden -- Swedish telecom giant Telia Sonera permanently lost 1.9 million emails from 300,000 customers when servers crashed.
Computer logs showed signs of trouble Dec. 15, but it went unchecked because the worker who oversaw those logs left the post Dec. 14, and wasn't immediately replaced, The Local said. Normally if such trouble is detected, companies can back-up information to prevent data loss.
"It is a failure on our side," Erik Hallberg, head of Telia Sonera's broadband services, told The Local. "This should not happen, but it has happened. Now we have changed our routines so that another person is responsible for checking the screen logs."
Telia Sonera set up extra customer service lines and Tuesday said it plans to send affected customers a 200-kronor ($31) gift certificate for its retail outlets.
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