- I thoroughly agree with your comments. As the saying goes, "People don't leave companies, they leave managers." Managers with good people skills will tend to have workers follow them from company to company. Employees do this because they trust the manager will treat them fairly, support them, be honest and consider the employee's needs.
I've worked with many organizations who have promoted people to leadership positions due to their demonstrated skill level in helping to improve the bottom-line. However, these people are sometimes very poor at communication, empathy and relationship building. As managers/leaders they create an environment where people's talents/skills are underutilized, people are micro-managed and workers are disengaged.
Retention will continue to be an issue, until more organizations realize they will have better bottom-line results, more inventive ideas, improved employee engagement/retention and better customer service/retention by hiring people who are flexible, open, resilient, commuicators (effectively) and empathetic.
When people with the above qualities are hired into both lower and senior level positions, the organizational environment will begin to change. With a change in environment, opportunities for people to florish increase, and a dynamic and retentive organization is created.
Kennette Reed
(Posted on February 3, 2008, 2:26 pm Kennette Reed)
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