Mar 16,2007 00:00
“Cell Hell” is a condition described by the Consumers Union in its “Escape Cell Hell.org” web site.
“Don’t get burned by bad cell phone service,” says the union, asking: “Do you ever feel you are in a cell hell of dead zones, billing errors, and unexpected fees and charges?” A 74-year-old
He is being sued by a
He said the contract contains an automatic renewal provision that extends the contract unless the company receives notice of termination before a specified date. “I went to the same Cellular One store that signed me up. They said they would not accept my notice of termination; that I had to call a remote corporate office.”
He said he made several unsuccessful attempts to reach a human voice through the number provided. “They make it easy to enter into a contract, but make it very difficult to end it. They do it deliberately. They are dishonest people,” said the caller.
“Now some collection agency in
He may be right; it may be thievery. But often it is “legal thievery,” facilitated by contracts written by company lawyers, sanctioned by an on-the-take Congress, and enforced by the courts. Nearly 100 million Americans own, carry, and use cell phones, and each one is governed by a contract.
The public is generally unhappy with the cell phone industry, according to the Consumers Union. Cellular One has received its share of complaints. “Cellular One, a deceptive company! Ripoff!” reads a web site posting by a “Matt,” who now lives in western
I sent an objection on behalf of the
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